Troubleshooting

Solutions to common issues on Silverback DEX.

Transaction Failed

Symptoms

  • Transaction reverts

  • Error message in wallet

  • Swap doesn't complete

Common Causes & Solutions

Insufficient Gas

  • Ensure you have enough ETH (Base) or KTA (Keeta) for fees

  • Base transactions typically need ~$0.01-0.10 in ETH

Slippage Too Low

  • Click the gear icon ⚙️

  • Increase slippage tolerance (try 1-3%)

  • For volatile tokens, you may need 5%+

Token Approval Needed

  • First time trading a token requires approval

  • Look for "Approve" button before "Swap"

  • This is a separate transaction

Price Moved

  • The price changed between quote and execution

  • Increase slippage tolerance

  • Try again — prices update in real-time

Insufficient Balance

  • Verify you have enough of the input token

  • Remember to keep some ETH/KTA for gas

Swap Issues

"Insufficient Liquidity"

Problem: Not enough tokens in the pool for your trade.

Solutions:

  • Reduce your swap amount

  • Try a different trading pair

  • On Keeta: Check Anchor page for alternative pools

  • Split into multiple smaller trades

"Price Impact Too High"

Problem: Your trade is large relative to pool liquidity.

Price Impact
Recommendation

1-3%

Acceptable for most trades

3-5%

Consider reducing size

5-10%

Split into multiple trades

>10%

Find more liquid pair

Solutions:

  • Reduce trade size

  • Route through intermediate tokens

  • Wait for more liquidity

  • Use a different pool

"Rate Expired"

Problem: Quote is no longer valid.

Solution: Click to refresh the quote and try again.

Wallet Issues

Wallet Not Connecting

MetaMask / Web3 Wallets:

  1. Refresh the page

  2. Make sure wallet is unlocked

  3. Check you're on the correct network

  4. Try disconnecting and reconnecting

  5. Clear browser cache if issues persist

Keythings (Keeta):

  1. Ensure extension is installed

  2. Access DEX at localhost:3000 (required)

  3. Check extension is enabled in browser

  4. Refresh the page

  5. Verify wallet is unlocked

Wrong Network

Symptoms: Tokens not showing, transactions fail

Solution:

  1. Check network dropdown in top nav

  2. Switch to correct network (Base or Keeta)

  3. Ensure wallet is on same network

  4. For Base: Add network if needed (Chain ID: 8453)

Connection Keeps Dropping

Solutions:

  • Update your wallet extension

  • Disable other browser extensions temporarily

  • Try a different browser

  • Clear wallet cache/activity data

Liquidity Issues

Can't Add Liquidity

"Insufficient Balance"

  • Verify you have both tokens

  • You need equal value of each token

"Approve Token"

  • Approve each token before adding liquidity

  • Two approval transactions needed (one per token)

Can't Remove Liquidity

"No Position Found"

  • Make sure you're on the correct network

  • Check Portfolio page for your positions

  • Verify wallet is connected

LP Tokens Missing

  • LP tokens may be in a different wallet

  • Check you didn't transfer them

  • Contact support if tokens are genuinely missing

Anchor Pool Issues (Keeta)

Pool Creation Failed

Common Causes:

  • Pool already exists for this pair

  • Insufficient token balance

  • Not enough KTA for fees (need 3-5 KTA)

Solutions:

  • Check "My Anchors" for existing pools

  • Verify both token balances

  • Ensure adequate KTA for transactions

LP Tokens Not Received

Problem: Pool created but LP tokens didn't arrive.

Solutions:

  1. Wait a moment — may take time to process

  2. Refresh the page

  3. Check your wallet for the LP token

  4. If still missing, contact support with transaction hash

Pool Not Showing in Aggregator

Possible Causes:

  • Pool is paused

  • Indexing delay (wait a few minutes)

  • Pool has zero liquidity

Solutions:

  • Check pool status in "My Anchors"

  • Ensure pool is active (not paused)

  • Verify liquidity is deposited

Performance Issues

Slow Loading

  • Check your internet connection

  • Try refreshing the page

  • Clear browser cache

  • Disable unnecessary browser extensions

Charts Not Loading

  • Refresh the page

  • Wait a moment — data may be loading

  • Try a different browser

Stuck Transactions

On Base:

  1. Check BaseScan for transaction status

  2. If pending long, may need to speed up or cancel in wallet

  3. MetaMask: Settings → Advanced → Reset Account (clears pending)

On Keeta:

  • Keeta transactions are fast (~400ms)

  • If stuck, refresh and check transaction history

  • Contact support if genuinely stuck

Still Need Help?

If these solutions don't resolve your issue:

  1. Search our FAQ — FAQ Page

  2. Ask on Discord — Community support (coming soon)

  3. Tweet at us — @SilverbackDefi

  4. Open GitHub Issue — Open Soon

When reporting issues, include:

  • Wallet address (public is fine)

  • Transaction hash

  • Network (Base/Keeta)

  • What you were trying to do

  • Error message received

  • Screenshots if helpful

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