> For the complete documentation index, see [llms.txt](https://docs.silverbackdefi.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.silverbackdefi.app/support/troubleshooting.md). # Troubleshooting Solutions to common issues on Silverback DEX. *** ## Transaction Failed ### Symptoms * Transaction reverts * Error message in wallet * Swap doesn't complete ### Common Causes & Solutions **Insufficient Gas** * Ensure you have enough ETH (Base) or KTA (Keeta) for fees * Base transactions typically need \~$0.01-0.10 in ETH **Slippage Too Low** * Click the gear icon ⚙️ * Increase slippage tolerance (try 1-3%) * For volatile tokens, you may need 5%+ **Token Approval Needed** * First time trading a token requires approval * Look for "Approve" button before "Swap" * This is a separate transaction **Price Moved** * The price changed between quote and execution * Increase slippage tolerance * Try again — prices update in real-time **Insufficient Balance** * Verify you have enough of the input token * Remember to keep some ETH/KTA for gas *** ## Swap Issues ### "Insufficient Liquidity" **Problem:** Not enough tokens in the pool for your trade. **Solutions:** * Reduce your swap amount * Try a different trading pair * On Keeta: Check Anchor page for alternative pools * Split into multiple smaller trades ### "Price Impact Too High" **Problem:** Your trade is large relative to pool liquidity. | Price Impact | Recommendation | | ------------ | -------------------------- | | 1-3% | Acceptable for most trades | | 3-5% | Consider reducing size | | 5-10% | Split into multiple trades | | >10% | Find more liquid pair | **Solutions:** * Reduce trade size * Route through intermediate tokens * Wait for more liquidity * Use a different pool ### "Rate Expired" **Problem:** Quote is no longer valid. **Solution:** Click to refresh the quote and try again. *** ## Wallet Issues ### Wallet Not Connecting **MetaMask / Web3 Wallets:** 1. Refresh the page 2. Make sure wallet is unlocked 3. Check you're on the correct network 4. Try disconnecting and reconnecting 5. Clear browser cache if issues persist **Keythings (Keeta):** 1. Ensure extension is installed 2. Access DEX at `localhost:3000` (required) 3. Check extension is enabled in browser 4. Refresh the page 5. Verify wallet is unlocked ### Wrong Network **Symptoms:** Tokens not showing, transactions fail **Solution:** 1. Check network dropdown in top nav 2. Switch to correct network (Base or Keeta) 3. Ensure wallet is on same network 4. For Base: Add network if needed (Chain ID: 8453) ### Connection Keeps Dropping **Solutions:** * Update your wallet extension * Disable other browser extensions temporarily * Try a different browser * Clear wallet cache/activity data *** ## Liquidity Issues ### Can't Add Liquidity **"Insufficient Balance"** * Verify you have both tokens * You need equal *value* of each token **"Approve Token"** * Approve each token before adding liquidity * Two approval transactions needed (one per token) ### Can't Remove Liquidity **"No Position Found"** * Make sure you're on the correct network * Check Portfolio page for your positions * Verify wallet is connected **LP Tokens Missing** * LP tokens may be in a different wallet * Check you didn't transfer them * Contact support if tokens are genuinely missing *** ## Anchor Pool Issues (Keeta) ### Pool Creation Failed **Common Causes:** * Pool already exists for this pair * Insufficient token balance * Not enough KTA for fees (need 3-5 KTA) **Solutions:** * Check "My Anchors" for existing pools * Verify both token balances * Ensure adequate KTA for transactions ### LP Tokens Not Received **Problem:** Pool created but LP tokens didn't arrive. **Solutions:** 1. Wait a moment — may take time to process 2. Refresh the page 3. Check your wallet for the LP token 4. If still missing, contact support with transaction hash ### Pool Not Showing in Aggregator **Possible Causes:** * Pool is paused * Indexing delay (wait a few minutes) * Pool has zero liquidity **Solutions:** * Check pool status in "My Anchors" * Ensure pool is active (not paused) * Verify liquidity is deposited *** ## Performance Issues ### Slow Loading * Check your internet connection * Try refreshing the page * Clear browser cache * Disable unnecessary browser extensions ### Charts Not Loading * Refresh the page * Wait a moment — data may be loading * Try a different browser ### Stuck Transactions **On Base:** 1. Check BaseScan for transaction status 2. If pending long, may need to speed up or cancel in wallet 3. MetaMask: Settings → Advanced → Reset Account (clears pending) **On Keeta:** * Keeta transactions are fast (\~400ms) * If stuck, refresh and check transaction history * Contact support if genuinely stuck *** ## Still Need Help? If these solutions don't resolve your issue: 1. **Search our FAQ** — [FAQ Page](/support/faq.md) 2. **Ask on Discord** — Community support (coming soon) 3. **Tweet at us** — [@SilverbackDefi](https://x.com/SilverbackDefi) 4. **Open GitHub Issue** — Open Soon **When reporting issues, include:** * Wallet address (public is fine) * Transaction hash * Network (Base/Keeta) * What you were trying to do * Error message received * Screenshots if helpful --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. 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